A letter to the National Trust, bless their cotton socks:

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Over the past year I have sent to you a number of letters requesting that you update my address. As of December 2007 I moved from A House, Somewhere to A Different House, Somewhere. Despite my letters, and despite having received a letter from yourselves stating that you had updated my details, I did not receive any correspondence from you at my Different House address. I only received my 2008/9 membership card and details thanks to the kindness of people at my previous address. The new membership was issued at the end of October 2008, you had written to me in July stating that my records had been updated.

As you will note from the letterhead, I have not only moved again, but also, following my marriage, changed my surname from Smith to Jones.

Given that in fifteen months and with multiple letters of reminder you have failed to update the address details from my previous move, I am torn between again asking you to update my details to make them current and simply cancelling my membership. I have never dealt with such inept administration from a major organisation. However, as I do support the work that you carry out, I would like to continue to be a member.

Please update my records to indicate my new address as shown above, and to change my surname as indicated. I have included a photocopy of my wedding certificate as evidence of this latter change. Given the previous issues, I expect to receive a letter to my current address confirming that these changes have been made. I appreciate that your mass mailings are pre-printed so I do not expect to receive anything else for a month or so after the change.

Yours sincerely,